Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, but reserve the right to offer an exchange is select situations.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
Books
Online Community after the initial free 7 day trial.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error which is returned more than 30 days after delivery with proof of damage.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gfmamas.com.
Exchanges (if applicable)
We typically only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gfmamas.com and send your item to: Grain Free Mama’s, 2764 North Green Valley Pkwy, #160 Henderson NV 89014, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping
To return your product, you should mail your product to: Grain Free Mama’s, 2764 North Green Valley Pkwy, #160, Henderson NV 89014, United States
You will be responsible for paying for your own shipping costs for returning your item.
